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Shopping Information

Return Policy

Cooling-off periodUnder the Consumer Protection Act, consumers have a 7-day cooling-off period (not a trial period) after delivery
Return conditionItems must be brand-new with complete packaging and accessories; please keep the product itself, accessories, free gifts, warranty card, original packaging and all accompanying documents intact, and do not omit any accessory or damage the original outer box
Not returnablePersonal protective items (hygiene products such as earplugs, masks and protective clothing) once opened; items custom-made to customer requirements (such as customised signage)
Business purchasesReturn/exchange terms for business (B2B) purchases follow the parties' quotation or contract
How to requestWithin the cooling-off period, call +886-3-5589888 or message our official LINE @UTTPRO to request a return

Full terms: Shopping & Terms of Service.

Shipping Information

Delivery methodsHome delivery: shipped by HCT Logistics
Convenience store pickup: 7-ELEVEN, FamilyMart or Hi-Life; HCT delivers your order to the store and you are notified to collect it
Shipping feeOrders under NT$4,500 (incl. tax): NT$120
Orders of NT$4,500 (incl. tax) or more: free shipping
The same for home delivery and store pickup
Store pickup limitOrders up to NT$21,000 incl. tax (NT$20,000 before tax); for larger orders please choose home delivery
PaymentOnline credit card or bank transfer (ATM / counter / cash)
Home delivery can also be paid cash on delivery (HCT); store pickup can also be paid in cash at the store
DispatchIn-stock items ship within 2 business days of confirmed payment. For pre-order, custom-made or manufacturer-sourced items, delivery times are advised separately.
Delivery areaMainland Taiwan and its outlying islands. International customers, please contact customer service about shipping fees and methods.
Customer serviceOfficial LINE: @UTTPRO
Phone: +886-3-5589888

Full terms: Shopping & Terms of Service.